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Case Manager I

Position reports to: Program Manager

Salary range: $25,000-$30,000

This entry level position is responsible for matching Big Brother and Big Sister applicants to Little Brothers and Little Sisters and maintaining contact with matched pairs to insure a successful and viable relationship. The Case Manager assists in educating the community regarding the goals of the agency and encourages support and participation.

Essential Functions, Responsibilities and Accountabilities:

1. Performs all enrollment processes for volunteers and clients
2. Manages and supports caseload through entire process
3. Maintains documentation to assure accountability, effectiveness, and efficiency
4. Available on evenings and weekends to support program activities and events

Agency Support Responsibilities:

1. Keeps Program Manager and coworkers informed of plans and progress
2. Assists with maintenance of agency resources
3. Utilizes educational opportunities and related resources to improve agency service
4. Assists in recruitment programs and promotional fund raising activities
5. Assists with newsletters and communication materials
6. Promotes and maintains cooperative working relationships with other community organizations
7. Participates in presentations, agency fairs, and tours to assist with annual fundraising campaign
   
   

Key Characteristics/Skills:

1. Appropriate interviewing and assessment skills
2. Demonstrates a positive attitude
3. Ability to work independently and to set work direction and priorities
4. Written and oral communication skills
5. Ability to relate to a broad range of people
6. Ability to work cohesively as a team member
   
   

Job qualifications:

1. Education:  minimum requirement – Bachelor’s degree from an accredited university or college, major in a social service field preferred
2. Experience:  some previous work with youth or in a social work setting
3. Physical:  some light lifting may be required
4. Technology:  Microsoft Office proficient (Word, Excel, Access, Outlook)

Contact:

Please send resume and cover letter to: 

Rebecca Edwards

Big Brothers Big Sisters Services, Inc.

107 Westdale Avenue

Winston-Salem NC 27101

336.724.7993

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